Customer reactivation
Turn past customers into repeat bookings
Dynamo Wheel's Rebooking Engine helps local service businesses automatically follow up with previous customers, remind them when they are due, and make it easy to book again.
Perfect for service, maintenance, appointment-based, and repeat customer businesses.
The problem
Your past customers should not be sitting forgotten in a spreadsheet
Many businesses have years of customer history sitting inside spreadsheets, booking systems, invoices, email inboxes, or old databases. But without a reliable follow-up process, those customers are often left alone until they either remember to come back, or choose someone else.
This usually means missed repeat bookings, lower customer lifetime value, and more pressure to keep spending on new leads.
The Rebooking Engine fixes this by creating a simple automated follow-up system that keeps your business in touch with customers at the right time.
What it does
What it does
Bring past customers back automatically, without your team needing to manually chase anyone.
Finds past customers who are due to return
We help organise your past customer list and identify customers who may be due for another appointment, service, visit, or follow-up.
Sends timely follow-up messages
Customers receive simple, helpful reminders by email and/or SMS, encouraging them to book again without your team needing to manually chase them.
Makes rebooking easy
Customers are sent a clear booking link or enquiry path so they can take action quickly.
Follows up automatically
If a customer does not book straight away, the system can send polite follow-up reminders over time.
Confirms and reminds
Once a booking is made, customers can receive confirmation and reminder messages to reduce no-shows.
Builds long-term repeat revenue
After the appointment or service is complete, the customer can be placed back into a future rebooking sequence.
Who it suits
Perfect for repeat-service businesses
The Rebooking Engine is ideal for any business where customers should naturally return after a set period of time.
Fireplace servicing
Automatically remind past installation or service customers when their fireplace may be due for annual servicing.
Air conditioning and HVAC
Encourage customers to book seasonal maintenance before peak summer or winter demand.
Beauty and personal care
Remind clients when they are due for their next appointment, treatment, touch-up, or consultation.
Pest control
Follow up with customers when their property is due for another pest treatment.
Cleaning and maintenance
Re-engage past clients who may need regular, seasonal, or once-off repeat services.
Appointment-based retail
Encourage previous customers to book another fitting, consultation, viewing, or try-on appointment.
Why it works
Your past customers are your best source of repeat revenue
The Rebooking Engine works because it focuses on customers who already know your business. These people are warmer than cold leads, cheaper to reach, and more likely to book again when contacted at the right time.
More repeat bookings
Bring back customers who may have otherwise forgotten to rebook.
Less manual chasing
Reduce the time your team spends sending reminders and follow-up messages manually.
Better customer retention
Stay in touch consistently and make it easier for customers to return.
Higher customer lifetime value
Turn one-off customers into repeat customers over time.
Lower dependence on new leads
Get more value from the customer base you already have.
Clearer follow-up process
Replace inconsistent manual follow-up with a simple automated system.
Process
How it works
Five straightforward steps from your current customer list to a live rebooking system.
Rebooking review
We look at your current customer list, booking process, and follow-up system to find missed rebooking opportunities.
Customer list setup
We help organise your past customers into simple groups based on when they last booked, what they purchased, or when they may be due to return.
Message and booking flow
We create the follow-up messages, booking links, reminders, and customer journey.
Launch
Your rebooking system goes live and starts contacting past customers based on the agreed schedule.
Improve
We monitor performance and adjust the messaging, timing, and follow-up sequence to improve results over time.
Inclusions
What is included
Everything you need to start bringing past customers back automatically.
Rebooking Engine
An automated follow-up system that helps bring past customers back for repeat appointments, services, and bookings.
Optional add-ons
Extra tools to help you capture more enquiries and convert more leads.
Pricing
Pricing
Two tiers depending on how much you want to automate. Both start with a free rebooking review to make sure it is the right fit.
Rebooking Engine
From
$299/mo
+ GST, plus setup from $750 + GST
Designed for businesses that want to bring past customers back automatically.
- Past customer follow-up system
- Email/SMS rebooking reminders
- Booking or enquiry flow
- Appointment reminders
- Review request automation
- Monthly summary
Rebooking Engine Plus
From
$499/mo
+ GST
For businesses that want rebooking automation plus extra lead conversion tools.
- Everything in Rebooking Engine
- Missed call text-back
- Website enquiry follow-up
- AI chat assistant
- Lead nurture sequence
- Review generation system
Not sure which tier suits you? Start with a free rebooking review. We will look at your customer list and follow-up process, and recommend the right option before you commit to anything.
FAQ
Common questions
What is the Rebooking Engine?
An automated follow-up system that helps businesses bring past customers back for repeat appointments, servicing, maintenance, or follow-up bookings.
Who is it for?
Service-based businesses, appointment-based businesses, and businesses where customers should naturally return after a certain period.
Do I need a large customer list?
No. Even a few hundred past customers can be enough to uncover missed rebooking opportunities.
Can it work with my existing website?
Yes. It can connect to your current website, booking page, enquiry form, or customer follow-up process.
Can it send SMS reminders?
Yes. SMS reminders can be included where appropriate. SMS usage may be billed separately depending on volume.
Can it help reduce no-shows?
Yes. It can include booking confirmations, appointment reminders, and follow-up messages.
Can you help clean up my customer list?
Yes. We can help organise your existing customer list before launching.
How quickly can it start working?
Once your customer data and booking process are ready, it can begin contacting past customers on the agreed schedule.
Your past customers may be worth more than your next ad campaign
Before spending more money chasing cold leads, it makes sense to reconnect with the people who already know your business. The Rebooking Engine helps you do that automatically.